Greendale Family Branch YMCA

Mansour Rad 3 months ago

⭐⭐⭐⭐⭐ Review for Greendale YMCA – Worcester, MA I would like to recognize John in the office and Aniya at the front desk for their outstanding customer service. They are always extremely friendly, welcoming, and helpful. From the moment you walk in, they make you feel valued and are always willing to assist with a smile. Their professionalism, positive attitude, and dedication to helping members create a wonderful experience at the Greendale YMCA. Thank you both for your hard work and commitment to excellent service. Keep up the great work, John and Aniya! You are truly appreciated.

Gavin Hazard-Johnson 4 months ago

Big fan of this location for my family and I. Equipment is good for any level of exerciser. Pool is warm and basketball courts are convenient and houses other sports like pickle-ball. Always clean and the staff are helpful and welcoming.

george soleman 5 months ago

I already sent an email regarding my issue over a week ago, but nobody responded or showed any concern. Customer service themselves told me to send the email, yet no one replied, followed up, or even called me back. Honestly, this has been the worst branch experience I’ve ever had due to the lack of care and customer support. This is the email I sent over a week ago, and I will attach it again for your reference. Dear Management Team at YMCA, I am writing to formally raise a serious complaint regarding an unauthorized increase in my membership fee, as well as the unacceptable handling of my attempts to resolve this matter. I have been a member for over three years and have always respected the organization and its role in serving the community. However, I was recently charged $122 instead of the expected $75 for the month of May, without any prior notification or explanation. This unexpected charge has placed an unnecessary financial burden on me, especially given my current household expenses. Following this issue, I contacted your customer service multiple times requesting a refund. I was instructed to cancel my membership first, which I did immediately. Despite complying wit

Green Cedar 7 months ago

Clean, knowledgeable person trainer in The gym. New Equipment. Clean pool, A lot to do in here.

Breana Bernard 8 months ago

I typically enjoy coming here, but don’t bother trying to come when there’s school vacations or camps going on. Took me a half hour to get my kid ready & out of the house to get to the Y. Got her & our stuff situated in the locker room & walked into the pool only to be told it was closed for camp kids only. Try explaining that to an upset 3 year old who just wants to swim & sees the other kids there. There was no indication on Facebook, Website, or a sign. I pay almost $100/mo for a membership, I should be able to use it & not just get an “oh well.”